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YourHolidays - Essential Travel Information

Passports, Visa's & Immigration Requirements

Your specific passport, visa and immigration requirements are your responsibility.

British Citizens will need a 10-year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. Children are required to have their own passports. The name on your passport must match the name on your ticket, otherwise, you may not be able to travel, or your travel insurance may become invalid. If a member of your party changes their name, please contact us immediately so we can re-issue your ticket. An amendment fee will be applicable for this service.


We recommend you check with the relevant consulate/embassy or the government website for more information: https://www.gov.uk/foreign-travel-advice well in advance of booking to avoid any delays on the day of departure.


We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Health and medical advice

Health facilities, hygiene and disease risks vary worldwide. You should seek health advice about your specific needs as early as possible. Sources of information include the following: http://travelaware.campaign.gov.uk/; www.hpa.org.uk.

Travel Information

The FCDO Travel Advice Unit may have issued health and/or safety information about your holiday destination. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.uk/ or https://www.gov.uk/foreign-travel-advice. The advice on the FCDO website can change so check regularly for updates about your specific holiday destination.

Fit to fly and fit to travel

It is your responsibility to ensure you are medically fit to travel and fly. Please remember that this covers your whole journey, including the duration of the flight and also the period you may be waiting at, and in transit through, the departure and arrival airports, as well as possible unforeseen delays or diversions. If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey. We reserve the right to request a fitness to fly certificate. For more complex cases, you may need to complete a medical information form.

Taxes

Most countries do charge a local tax on arrival. This is normally a minimal fee which must be paid by each traveller on arrival. The accommodation providers, e.g. hoteliers, will be responsible for collecting the contribution from guests; it will be charged separately and will not be included in the room rate to ensure increased transparency and traceability. Charges do vary between countries, do check the charges before arrival or contact us for more information. Any airline taxes are included in your booking price.

Travel Insurance

Check you are properly insured - it is essential! If you have insured through us, your confirmation invoice will show a charge for insurance. Refer to our booking conditions and your policy document for important information. Ensure you take a copy of your insurance policy with you when you travel.

Passengers with medical requirements, special needs & mobility assistance

YourHolidays want to ensure you enjoy your holiday, any passengers with special needs are strongly advised to inform us of any individual requirements as early as possible before travelling. We cannot be held responsible if you do not inform us about any special needs that may influence your holiday. We will try to meet the needs of those that require special assistance. However, please note that this may not always be possible.

Special assistance and medical conditions

If you require special assistance for you or a member of your party (e.g. use of a wheelchair, recognised assistance dogs, medical or mobility equipment, special seating requests) you must tell us when you book so that we can make sure appropriate arrangements can be made. Failure to notify us in this way may mean that assistance is not available in connection with the flight, accommodation, resorts, transport and/or services. If the special assistance needs (including the use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved.

Special room requirements

Some resorts and accommodations have limited adapted rooms, if you have a special room requirement such as an adapted room, please contact us before completing the booking so we can confirm the availability of the required services. If a request is made once the booking is completed and we are unable to accommodate such requests, we will offer a free of charge change to alternative accommodation. Costs may vary for alternative accommodation and you may need to pay any uplift in cost.

Transport to and from your accommodation and airport in resort

If you have booked a transfer to your hotel and/or to the airport through us, please check your itinerary for all details. All contact information and instruction will be provided on your transfer voucher.

If you are approached by anyone claiming to be your transfer driver, do ask for identification and proof if you are uncertain, to avoid unauthorised taxi drivers who will make a charge for the transfer journey.

If you encounter a problem with your transfer please first use the contact details provided on your transfer voucher. If you are unable to contact your transfer driver/company in resort, please contact us.

Pre-booked excursions

If you have booked an excursion through us, this will be shown on your confirmation invoice and itinerary. You should receive a voucher with all your excursion details provided prior to travel. Please contact us with any queries. 

Tickets & E-tickets

Most departure airports and airlines operate with E-tickets and boarding passes. In most instances, you will need to check in online and print your boarding passes for travel. If you do not check-in online where required, there may be a charge for checking in at the airport. Please check the airline information document provided prior to travel for further details.

Airline check-in

Please allow plenty of time to travel to the airport, in case of delays by road or public transport. You should aim to arrive at your departure airport three hours prior to the scheduled time of your flight departure. Wheelchair assistance must be requested no later than 72 hours prior to departure. Smoking will not be permitted on any flights.

Travel Documents

Unfortunately, in some instances, airlines adjust schedules before your departure. Please carefully check your travel documents for your final flight details. Make certain all details are accurate. First name and surname must match your passport. Do call us immediately if you find any errors. Do look after your flight documents, airlines may make a charge to replace lost or damaged tickets/boarding cards.

Luggage

Your baggage is your responsibility until you have checked in at the airport. Do not place valuables, such as cameras, jewellery, mobile phones or cash in checked baggage that will be carried in the aircraft hold. Any subsequent damage or loss discovered on collection should be reported to an airline representative and a Property Irregularity Report obtained whilst at the airport. If you come across a delay collecting your luggage, do please try to get a message to the driver waiting for you in the arrival lounge, as they are unable to enter the baggage hall and other passengers cannot be kept waiting indefinitely. If this is not done they will be unable to arrange alternative transport for you and you will be responsible to make your own way to the hotel. 

General Information

CURRENCY & CREDIT CARDS Please check the local currency for your destination prior to travel. Credit & Debit cards are widely accepted by most retailers abroad. It is advisable to take some local currency.


TIME DIFFERENCE The UK is on GMT. Popular locations:

Balearic Islands = +1 hour to UK

Canary Islands = no time difference to UK

Cyprus = +2 hours to UK

Greece = +2 hours to UK

Portugal = no time difference to UK

Mainland Spain = +1 hour to UK

Turkey = +2 hours to UK


HEALTH If you are on medication, ensure you take an adequate supply plus a prescription. Smoking in Public Places Regulations are in force in most destinations restricting where smoking is permitted - such as most indoor public areas and public transport.


Customer services & complaints

YourHolidays are committed to take every step possible to ensure an excellent customer service experience. If you feel that you need to notify us of any aspect of your holiday that did not meet with your expectations, please contact us in writing at the following address: Customer Service, YourHolidays, The Future Works, 2 Brunel Way, Slough, SL1 1FQ. Complaints must be made within 28 days of your return. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly.

Contact Information

In Resort

Office Opening Hours – 09:00 – 17:00hrs (Mon-Fri): +44 208 154 7126

Out of Hours emergency contact: +44 744 040 6174


Transfer / Car Hire / Holiday Extra's Problems

Please see details in the voucher received when booking


Pre-Travel Services

Contact sales@yourholidays.co.uk or  call 0208 154 7126


European Emergency Contact Number

Please note that, wherever you travel within the EU, there is ONE number that you can access to reach the emergency services and where you can be confident you will be able to reach an operator who speaks English – telephone number 112.

AIRPORT PARKING, LOUNGES & EXCURSIONS

If you have booked any additional services through us such as airport parking and airport lounges this will be detailed on your booking confirmation, any required vouchers will be provided prior to travel.


If you have not booked your travel extras yet there is still time. See the below links to add extras such as airport parking, airport lounges and excursions:


Airport Hotels, Airport Parking, Airport Lounges, Transfers, Car Hire

https://www.holidayextras.com/yourholidays/parking.html


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